DATA PROTECTION AND PRIVACY POLICY FOR ENQUIRY

What is This Policy?

Enquiry.ai is committed to secure and protect the information of the user and their contacts. The privacy policy of Enquiry.ai describes how we collect, use, and disclose information. We explain who we are, why, on what legal basis, and how we process personal data, and, if you are the subject of any of the personal data concerned, what rights you have, and how to get in touch with us if you need to.

We do not share or sell any user Contact Information. This is to improve user experience and app performance.

The Permissions Enquiry App Requires

Enquiry.ai follows a standard procedure of using log files. When a visitor uses this app, different files are logged. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The purpose of this information is just for analyzing trends, administering the app, tracking users' movements on the app, and gathering demographic information.

Needed permissions:

Before using this app, you might require to accept the permissions. By accepting the below-mentioned permissions, you will be able to access the app easily.

1. Allow the Enquiry app to access your phone call logs: This is required to use our dialer/contact app. This is to track down the caller’s information. If the caller’s number is not added to your contact list, Enquiry.ai will show the caller ID you accept the call, you will be able to see the details on your screen.

2. Receive/Read your text messages (SMS or MMS): By accepting this permission, you will be able to identify the sender. We never look at the content that you receive, only the number in order to identify the sender.

3. Default dialer/SMS: By accepting this permission, you will get the caller’s information before receiving any SMS/call, you can set Enquiry.ai as a default app.

Optional permissions:

Here are some permissions that you can accept when needed.

Internet: Required to check if the device has an active connection or connected to some network. If there is no connection, we will not be able to track down the Caller ID.

SMS: We have some set of default SMS like “I will call you later”, “Busy” etc. If you are using Enquiry.ai as a default app, you will be able to access it easily. You can also modify it as per your requirements.

RECEIVE_BOOT_COMPLETED: With this, your app will never get disable even if boot your phone.

WAKE_LOCK: Required to show the Caller Id window during INCOMING calls and to receive push notifications when the device has the screen locked.

CONTACTS: You can easily add, read or rename the contacts list when needed in your phonebook.

SYSTEM ALERT WINDOW:Required if you want to see who is calling you before even your phone rings.

FOREGROUND_SERVICE: Required if you want to receive notifications that shows you are on a call, or there’s someone who’s trying to call you.

READ_CALL_LOG: Required if you want to identify spammer or scammer calls from your unsaved contacts.

App permission:

INTERNET

SEND_SMS

RECEIVE_SMS

READ_SMS

WRITE_SMS

RECEIVE_BOOT_COMPLETED

WAKE_LOCK

READ_CONTACTS

WRITE_CONTACTS

SYSTEM_ALERT_WINDOW

CALL_PHONE

READ_PHONE_STATE

FOREGROUND_SERVICE

READ_CALL_LOG

Whose personal data do we process?

What personal data do we process?

We collect information given directly by you, by third parties (e.g., data providers, email id), and automatically as you use our Apps. The personal data relating to you that we process may include the information set out below.

A key component of our Apps is to assist our users in identifying telephone calls including potentially unwanted telephone calls. To do so, we may collect call information automatically from our users' devices.

In addition, in case you are one of our users, We have enhanced our privacy center to provide You with more ability to access and control Your data:

We do not

User Generated Content

We also invite you to contribute information in and on our Apps, including your comments in spam reports, spam category, name corrections, and any other information that you would like to be available on our Apps. You also may have the option to send a picture or the location through our Apps to someone you call. These pictures will not be available to all users, only to the receiver of the sent picture. We will not text or call any of your contacts without your explicit consent. If you contribute information to our Apps, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your privacy. In general, if you choose to disclose information about other people to us, you confirm that you have the authority to use and share such information.

How can you exercise your rights?

You may exercise your above rights, including your right to withdraw your consent and access to your personal data, by contacting us via email: support@sarv.com

You may also modify the personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the App for a period of time.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Changes to this policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Apps and their corresponding Web sites or displaying on any of the Web sites associated with our Apps.